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Case study: solving difficulties with a landlord

The Gullands MySolicitor scheme is helping people deal with everything from ordinary everyday problems.

With more people deciding to rent a home rather than dipping their toe into the housing market and the numbers and types of landlords increasing, for example, tenants need more than ever to be aware of what they are signing up to.

As a tenant it can feel awkward raising a concern or complaint with your landlord and you may fear that any disagreement could easily spiral out of control.

Part of the county court system, small claims courts have been around since the early 1970s.  Each year thousands of cases are logged with local courts involving relatively minor disputes such as rental property repairs and refunds of deposits.  Judges decide on who wins the case at the court hearing (although it will not always reach that stage) and will make an order for the sum awarded and costs.

Government policy has been to steer increasing numbers of landlord and tenant disputes away from the judicial system.

This is because it is often possible to resolve a dispute through mediation rather than resorting to court action.  Such an approach can also be preferable if there has not been a complete breakdown of relations and you want to remain happily in your home for the foreseeable future.

Being part of the MySolicitor scheme gives access to advice on legal rights and responsibilities so you can make an informed decision on how to proceed.

Gullands’ team of specialist lawyers encounters a wide range of circumstances and often their advice or a letter alone can prevent a problem escalating.

To find out more about the MySolicitor scheme contact Paul Mannering at Gullands on 01622 678341 or by email at